How to tell whether your social media manager is doing the agreed work
Check the work against the agreement and a traceable delivery record. A quiet account does not automatically mean nothing is happening, while a busy feed does not prove that useful work is being done. Separate preparation, approval, publication and customer follow-up before judging the person or buying a larger package.
In this guide
Build one evidence row for each agreed item
Create a simple register with the planned topic, platform, language, due date, approval, final asset and published link where applicable. For unpublished work, record its current state and what is needed next. A screenshot of a crowded calendar is weaker evidence than a record you can connect to the actual agreed outputs.
Use this for a manageable sample before investigating everything. Choose an ordinary completed post, a delayed item and a post connected to a real customer question. Follow each from brief to final delivery and check whether the record explains what happened.
References: Biaway social media management: published service scope · LinkedIn Help: Page analytics · Meta for Business: scheduling posts with Meta Business Suite
Distinguish provider delay from missing inputs
A post may be waiting for product photography, a confirmed price or owner approval. Check who was responsible for supplying each item and whether the manager flagged the dependency in time. Do not count an unapproved draft as published work, but do not treat an owner-side delay as proof of inactivity either.
An illustrative furniture supplier serving Hofuf and Mubarraz in Al Ahsa might delay a delivery announcement until stock is confirmed. The record should show the missing fact, the responsible person and a revised action, rather than leave the item indefinitely marked in progress.
Inspect quality as well as completion
Read the Arabic and English wording, verify the offer and check the destination on a phone. Confirm that the asset belongs to the business or is legitimately licensed. A scheduled post with the wrong price or broken enquiry link can meet a quantity target while failing its practical purpose.
For deliveries to Dammam and Khobar, the post should match real conditions. If Riyadh and Jeddah orders require shipping, say so accurately. Mentioning Saudi Arabia nationwide does not remove the need to explain what the business can actually fulfil.
Keep delivery evidence separate from outcomes
Platform reports can help explain reach, visits and content activity, but they do not replace the delivery record. Likewise, completed posting does not establish sales impact. Review suitable enquiries and sales records separately, acknowledging attribution limits and small samples.
Suppose ten posts were published, two were awaiting supplied images and three relevant enquiries arrived. These are three different observations. The illustrative numbers do not prove that the manager caused three sales, nor that the two delayed posts were completed. Keep the status of each claim precise.
Turn findings into a specific correction
Agree which missing output, inaccurate detail or reporting gap will be corrected, by whom and by when. Ask for evidence of completion. Escalate repeated unexplained failures using the actual agreement, and preserve a calm record rather than demanding intrusive monitoring of the manager's personal activity.
Biaway's reviewed social scope is limited to defined content and basic monitoring; it is not unlimited production or guaranteed sales. Whatever provider you choose, assess the work that was purchased. If a different responsibility is now needed, quote and assign it explicitly instead of silently expanding the original job.
References: Biaway social media management: published service scope · LinkedIn Help: Page analytics · Meta for Business: scheduling posts with Meta Business Suite
How this guide was prepared
Prepared with AI assistance, with platform and accessibility claims checked against the primary sources below at publication. The planning frameworks are Biaway’s editorial recommendations. Examples labelled illustrative are not client stories or measured results. Platform features and requirements can change.
Your questions.
01Are screenshots enough to prove work?
They can support a record, but connect them to the actual asset, publication or agreed task. A screenshot alone may omit date, context and completion status.
02Should I monitor the manager's screen all day?
A deliverable-based service is better assessed through agreed outputs, communication and evidence. Constant surveillance does not establish content quality or commercial value.